"We wanted to move from a transactional to a transformational leadership approach, and needed a programme that would help leaders to develop the appropriate behaviours. And we were very keen that the new Geared for Growth leadership programme should be open to all managers, right across the organisation. In fact, …

“Colleagues have intensive customer contact and hear about customers’ needs and problems on a daily basis. If they know about the Team Management Wheel and their own work preferences, they gain a new insight into their own work and their customers’ work.”