“Individuals themselves are very excited about this, and I observe that people are developing. I also see that some people are not developing as we’d anticipated, which suggests they may not be the right leadership material for our business - and that’s useful for us to know too. Having clarity …

“Colleagues have intensive customer contact and hear about customers’ needs and problems on a daily basis. If they know about the Team Management Wheel and their own work preferences, they gain a new insight into their own work and their customers’ work.”