“The accuracy of the Profile reports is just the first of many ‘wow’ factors. And while the Profile itself is important because of the (often quite uncomfortable) leap in self-awareness it prompts, the highly visual team activities that are part and parcel of a typical Team Management Profile workshop also …

“Colleagues have intensive customer contact and hear about customers’ needs and problems on a daily basis. If they know about the Team Management Wheel and their own work preferences, they gain a new insight into their own work and their customers’ work.”