"Tines is much easier and faster to integrate with external APIs. The other platform didn’t offer a lot of flexibility, especially if there wasn’t a pre-built plugin for the API we wanted to use. Tines lets us query APIs directly, saving a lot of development time, and allowing us to be much more flexible."
"When engineers are focused on triaging an issue, the last thing they should be worrying about is the tooling they are using to organize their response."