“The packaging industry is highly competitive with an abundance of suppliers, so we have to distinguish ourselves by offering a superior customer experience and delivering higher levels of customer satisfaction. We chose to use timetoreply Optimiser to drive improved customer service and quicker response times within our business.”

"Reporting on email volumes and reply times for both teams and shared mailboxes allows our managers to make data-driven decisions on how best to manage workload and processes across their teams. It's important to us that we offer a consistent level of service across all of the regions in which …