timetoreply Testimonials

"The SLA reporting helps us keep track of our performance on email relative to our reply time goals. Over the last 12 months, our average reply time to customers has improved by 54%. timetoreply has given us the insights we need into how well our shared mailboxes are managed."

"We were delighted to learn that our response time was on point; however, the information we got from timetoreply has helped us understand which days are busier than others which helps a lot with staffing."