“Our customer service volumes have increased considerably. We get contacted about 200,000 times a month, and our customer service staff has tripled since the beginning of operations. With Tieto providing the maintenance and development of the customer service system as a service, we can focus more on developing our operations.”

"A functional information system solution and sample digitalization make it easier to approach colleagues for their opinions on samples. Specialist physicians can also provide consultation, sometimes from other countries. When the threshold for requesting a consultation is low, this opportunity is better used. This enables further specialisation among pathologists and …