12 ThunderTix Testimonials

"Just want to tell you my team and I love ThunderTix! Your customer service is great. Your very creative programming and ease of use takes out all of the guess work and enables me as a business owner to actually have some creative time myself! Perfect for The Mauch Chunk Opera House."

"Simple to use. Simple to integrate. Simple to get support. Simple to get feature requests evaluated and even implemented. We switched from a significantly more expensive platform. The conversion was trivial.I'm a fan.Granted when reps of the company came through town they took my wife and I to lunch.They are just that doggone good. You're through shopping. Hit "buy now"."

"Down here in Gruene, Texas we are always “gently resisting change,” but in 2010 it was time for our ticketing system to evolve to keep up with our now technology savvy customers. Back then, the Thundertix features were few but we didn’t need anything fancy – just a reliable ticketing system that was user friendly. However, it didn’t take us long to have a wish list for features, and [ThunderTix] considered each of our requests regardless of how big or small. They are a fantastic partner to work with, and we always feel like a VIP customer. Now, they call us to make sure we are aware of new features to help better our customer’s experience or minimize our labor. We greatly appreciate the Thundertix Team, and I would highly recommend ThunderTix for online ticketing needs!"

"We are a strictly volunteer based organization. Naturally, my first priority was to thoroughly learn the box office process. That process was manually intensive and utilized a voicemail and email based system to process ticket orders from patrons. We needed to make it easier for both the patrons and for the volunteers working the box office. As a non-profit organization with a limited budget, it is imperative that we spend intelligently. The new system needed to have low start-up costs, be user friendly and offer a full spectrum of options. When I found ThunderTix, I was thoroughly impressed with their service offering. ThunderTix online ticket system is extremely user friendly and has a low initial start-up cost and low monthly fees. And equally important, there are no per-ticket fees forced upon our patrons by ThunderTix. It is a very robust system offering all the “bells and whistles”. They even integrate the look and feel of your website so patrons are unlikely to even know they’ve left your website in order to process a ticket order. Not only do they offer a great system but they back that up with an extremely responsive support staff. They were quick to respond and correct any issues I encountered. And lastly, they keep and open mind and listen to your ideas for improvements. I appreciate that a great deal. Our patrons love the new system. They appreciate the ability to go online, process their request and obtain tickets immediately. They no longer have to wait for the box office volunteer to call them back to confirm their request. More and more patrons are now using the system. I highly recommend this system."

“[NTPA] offered volunteer scholarships for positions [like] ticketing. Before ThunderTix, we did a 100% scholarship, but because of the features that ThunderTix offers and how easy it has made the job for ticket coordinators, it has cut down volunteer time for us. The reduction in hours enabled NTPA to save money through reductions in the scholarship program We save $175 on every production.”

"Our Company has used other ticketing software in the past and we are so glad we made the switch to ThunderTix! The system is clean, uncluttered, and easy to use. Because the interface is so simple, the options are really limitless. Don’t see exactly what you want? They are always making updates and seeking out customer advice on how to meet each individual company’s needs. The system is so affordable that we were able to eradicate all ticketing fees for our patrons, a difference that has measurably increased our sales."

"Their team truly listens to what their users want. It is as though we are building the software together. You can tell the people behind the program truly care about it and about our business. ThunderTix is not just a software program - it is a community. And whenever I get lost [they] respond within minutes.That's what I like best about ThunderTix: knowing that they have my back."

"Thanks to THUNDERTIX I have been able to manage all ticketing needs at the click of my lap top. Seven months later I am extremely impressed with the value and customer service. ThunderTix has made my first year in business easier and worry free when it comes to ticketing. I look forward to 2011 and the years ahead. I would highly recommend ThunderTix for online ticketing needs."

"I highly recommend this system. I spent hours and hours researching other systems and found that for our needs, ThunderTix had everything, and was not overburdened with software/hardware that was excessive and cost-prohibitive."

"By using Thundertix, we gained the following advantages: We could let people choose their seats. As a result, attendance at the annual event increased. We could better account for ticket revenue (no more cigar box cash drawers) It was easy to deal with customer/ticketing issues. Rain, traffic, wrong credit card, etc were all handled by logging in and having the facts in front of us. A refund was a click instead of a check and an envelope with a stamp on it. We could add fundraising fees and extra offers as part of the ticketing. i.e. Meet the actors, VIP reception, etc We could block VIP seats to honor our biggest donors without “blue tape” over the back of the seats. We could sell an ad to be put on the tickets printed at home and emailed (increased revenue) We looked professional Most important, I could afford it. Other online ticketing systems had much greater fees, per ticket fees and more difficult interfaces."

"We were able to set up ThunderTix in one day and have our entire season up and running, with ticket sales connected to our payment platform instantly. We were taking orders within 24 hours of signing up with ThunderTix. The online tutorials are clear and easy to follow. Their customer support is lightening fast in responding. I email them at any hour, even on the weekends, and they return my email extremely fast. There are many ticket platforms out there, and we researched many of them, and tested some of the more popular options. All in all, ThunderTix has been well worth the cost. We have had ZERO downtime in selling our tickets. Once they are live, the ThunderTix platform has performed flawlessly. Also, the scanning app they provide is top notch. very fast and snappy. and the hardware they offer is another feature that we have enjoyed: pre-tested hardware integration with clear tutorials and immediate customer support. Just another example of how we have found the costs of the software well worth the benefits to our business. Couldn’t be happier with our decision."

"Our organization is a small, 100% volunteer community theatre. Without staff, using a software that has a million bells and whistles but takes months to master just wasn't an option for us. ThunderTix was immediately very easy to use. Their support is awesome and they take recommendations and bug reports really seriously. It sort of has a "local business" feel to it."