ThunderTix

"By using Thundertix, we gained the following advantages: We could let people choose their seats. As a result, attendance at the annual event increased. We could better account for ticket revenue (no more cigar box cash drawers) It was easy to deal with customer/ticketing issues. Rain, traffic, wrong credit card, etc were all handled by logging in and having the facts in front of us. A refund was a click instead of a check and an envelope with a stamp on it. We could add fundraising fees and extra offers as part of the ticketing. i.e. Meet the actors, VIP reception, etc We could block VIP seats to honor our biggest donors without “blue tape” over the back of the seats. We could sell an ad to be put on the tickets printed at home and emailed (increased revenue) We looked professional Most important, I could afford it. Other online ticketing systems had much greater fees, per ticket fees and more difficult interfaces."

"We are a strictly volunteer based organization. Naturally, my first priority was to thoroughly learn the box office process. That process was manually intensive and utilized a voicemail and email based system to process ticket orders from patrons. We needed to make it easier for both the patrons and for the volunteers working the box office. As a non-profit organization with a limited budget, it is imperative that we spend intelligently. The new system needed to have low start-up costs, be user friendly and offer a full spectrum of options. When I found ThunderTix, I was thoroughly impressed with their service offering. ThunderTix online ticket system is extremely user friendly and has a low initial start-up cost and low monthly fees. And equally important, there are no per-ticket fees forced upon our patrons by ThunderTix. It is a very robust system offering all the “bells and whistles”. They even integrate the look and feel of your website so patrons are unlikely to even know they’ve left your website in order to process a ticket order. Not only do they offer a great system but they back that up with an extremely responsive support staff. They were quick to respond and correct any issues I encountered. And lastly, they keep and open mind and listen to your ideas for improvements. I appreciate that a great deal. Our patrons love the new system. They appreciate the ability to go online, process their request and obtain tickets immediately. They no longer have to wait for the box office volunteer to call them back to confirm their request. More and more patrons are now using the system. I highly recommend this system."

"Down here in Gruene, Texas we are always “gently resisting change,” but in 2010 it was time for our ticketing system to evolve to keep up with our now technology savvy customers. Back then, the Thundertix features were few but we didn’t need anything fancy – just a reliable ticketing system that was user friendly. However, it didn’t take us long to have a wish list for features, and [ThunderTix] considered each of our requests regardless of how big or small. They are a fantastic partner to work with, and we always feel like a VIP customer. Now, they call us to make sure we are aware of new features to help better our customer’s experience or minimize our labor. We greatly appreciate the Thundertix Team, and I would highly recommend ThunderTix for online ticketing needs!"