ThunderTix

"We are a strictly volunteer based organization. Naturally, my first priority was to thoroughly learn the box office process. That process was manually intensive and utilized a voicemail and email based system to process ticket orders from patrons. We needed to make it easier for both the patrons and for the volunteers working the box office. As a non-profit organization with a limited budget, it is imperative that we spend intelligently. The new system needed to have low start-up costs, be user friendly and offer a full spectrum of options. When I found ThunderTix, I was thoroughly impressed with their service offering. ThunderTix online ticket system is extremely user friendly and has a low initial start-up cost and low monthly fees. And equally important, there are no per-ticket fees forced upon our patrons by ThunderTix. It is a very robust system offering all the “bells and whistles”. They even integrate the look and feel of your website so patrons are unlikely to even know they’ve left your website in order to process a ticket order. Not only do they offer a great system but they back that up with an extremely responsive support staff. They were quick to respond and correct any issues I encountered. And lastly, they keep and open mind and listen to your ideas for improvements. I appreciate that a great deal. Our patrons love the new system. They appreciate the ability to go online, process their request and obtain tickets immediately. They no longer have to wait for the box office volunteer to call them back to confirm their request. More and more patrons are now using the system. I highly recommend this system."

"By using Thundertix, we gained the following advantages: We could let people choose their seats. As a result, attendance at the annual event increased. We could better account for ticket revenue (no more cigar box cash drawers) It was easy to deal with customer/ticketing issues. Rain, traffic, wrong credit card, etc were all handled by logging in and having the facts in front of us. A refund was a click instead of a check and an envelope with a stamp on it. We could add fundraising fees and extra offers as part of the ticketing. i.e. Meet the actors, VIP reception, etc We could block VIP seats to honor our biggest donors without “blue tape” over the back of the seats. We could sell an ad to be put on the tickets printed at home and emailed (increased revenue) We looked professional Most important, I could afford it. Other online ticketing systems had much greater fees, per ticket fees and more difficult interfaces."

"We were able to set up ThunderTix in one day and have our entire season up and running, with ticket sales connected to our payment platform instantly. We were taking orders within 24 hours of signing up with ThunderTix. The online tutorials are clear and easy to follow. Their customer support is lightening fast in responding. I email them at any hour, even on the weekends, and they return my email extremely fast. There are many ticket platforms out there, and we researched many of them, and tested some of the more popular options. All in all, ThunderTix has been well worth the cost. We have had ZERO downtime in selling our tickets. Once they are live, the ThunderTix platform has performed flawlessly. Also, the scanning app they provide is top notch. very fast and snappy. and the hardware they offer is another feature that we have enjoyed: pre-tested hardware integration with clear tutorials and immediate customer support. Just another example of how we have found the costs of the software well worth the benefits to our business. Couldn’t be happier with our decision."