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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“Technicians do a phenomenal job, but they can only be in so many places simultaneously. The best tech might ordinarily resolve an issue in two hours. Since implementing Thread’s Virtual …
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this …
“Thread does what it’s supposed to do exceptionally well: it gives end users a real-time opportunity to speak with techs and get help. It also gives techs the chance to …
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