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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“Through Thread, we can work in multiple tenancies while maintaining our service quality. Basically, Thread allows us to have our cake and eat it, too.”
“With Thread, our clients actually feel like they're getting better service now because the method of communication is simpler and more familiar to them.”
“Your IT service provider can wind up being like the dentist. People call you when they’re having a bad day. Nobody wants to schedule the meeting. They understand the necessity, …
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