Read 24 Thread reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch customer videos to see why companies chose Thread as their undefined

Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

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  • 19Case StudiesView
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Customer Rating Review Scorebased on 143 reference ratings
4.8/5.0 (143)

24Testimonials

  • “We’ve been trying to integrate chat for years because we’ve always wanted clients to have the easiest way possible to reach out to us at any time. But tools like ConnectWise ChatAssist never did the trick. Then we found Thread — that changed everything.”

    Gani ZeberskyCEO & Managing Partner
23 more testimonialscurrently locked

19 Case Studies

  • How Integritek Makes IT Service More Human with AI

    William KapesDirector of Technical Operations
18 more case studiescurrently locked

Additional Thread Information & Resources

Read Thread Reviews, Testimonials & Customer References from 24 real Thread customers.

Browse Thread Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Thread.

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