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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
"Thread is changing the way our team provides top quality support to our customers. It lets us focus on them instead of triage and dispatch."
"Thread is exactly the kind of partner MSPs need. The time and collaboration they put into our onboarding to ensure we were successful is unmatched. I believe that most MSPs …
“Through Thread, we can work in multiple tenancies while maintaining our service quality. Basically, Thread allows us to have our cake and eat it, too.”
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