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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“Thread provides far more context with each request. Having documentation from past tickets lights the way for how technicians can solve the same problem for a different customer. That speeds …
“Your IT service provider can wind up being like the dentist. People call you when they’re having a bad day. Nobody wants to schedule the meeting. They understand the necessity, …
“People are used to chat, so we needed a way to offer it. Thread solves the essential pain point of getting to people right where they work and helping them …
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