Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“Technicians do a phenomenal job, but they can only be in so many places simultaneously. The best tech might ordinarily resolve an issue in two hours. Since implementing Thread’s Virtual …
“This is where Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time …
“We encourage a culture of accountability in terms of managing time. That requires better systems to capture it — through tools like Thread.”
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