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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“This is where Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time …
“Through Thread, we can work in multiple tenancies while maintaining our service quality. Basically, Thread allows us to have our cake and eat it, too.”
“We’ve been trying to integrate chat for years because we’ve always wanted clients to have the easiest way possible to reach out to us at any time. But tools like …
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