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Thread

Read 24 Thread reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch customer videos to see why companies chose Thread as their IT Service Desk Tools

Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

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Customer Rating Review Score based on 321 reference ratings
4.8/5.0 (321)

24Testimonials

  • “We’re just scratching the surface of what AI can do. Our next goal is to let AI fully resolve basic IT tasks, so our technicians can focus on mission-critical issues.”

  • “With Thread, our clients actually feel like they're getting better service now because the method of communication is simpler and more familiar to them.”

  • “This is where Thread really enhances the CloudRadial platform. Thread can make it appear as if the MSP service team is sitting at the desk next to yours, providing real-time …

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19 Case Studies

  • How chat can help you stay ahead of emerging IT service trends …

  • NSO used Thread to give its clients what they really wanted: chat …

  • How MSPs Can Unlock Service Efficiency with Modern Tools

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Additional Thread Information & Resources

Read Thread Reviews, Testimonials & Customer References from 24 real Thread customers.

Browse Thread Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Thread.