Read 24 Thread reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch customer videos to see why companies chose Thread as their undefined

Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

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  • 19Case StudiesView
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Customer Rating Review Scorebased on 120 reference ratings
4.8/5.0 (120)

24Testimonials

  • "In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this out. Our people are much happier!"

    Jason VickersDirector
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19 Case Studies

  • Logic TCG achieves an 86% same-day close rate with Thread

    Yohan RuparatneFounder and President
18 more case studiescurrently locked

Additional Thread Information & Resources

Read Thread Reviews, Testimonials & Customer References from 24 real Thread customers.

Browse Thread Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Thread.

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