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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
"Thread is exactly the kind of partner MSPs need. The time and collaboration they put into our onboarding to ensure we were successful is unmatched. I believe that most MSPs …
"In addition to response time being cut down, the feeling of "Hey, I feel supported" went up exponentially. Problems get resolved faster. We’ve seen massive efficiency improvements since rolling this …
“People are used to chat, so we needed a way to offer it. Thread solves the essential pain point of getting to people right where they work and helping them …
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