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Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.
“Your IT service provider can wind up being like the dentist. People call you when they’re having a bad day. Nobody wants to schedule the meeting. They understand the necessity, …
"Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the …
"It’s been a game-changer for our team, streamlining communication and ticket management in one place. Its has drastically reduced time spent on manual tasks, allowing us to focus more on …
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