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Thread

Read 24 Thread reviews and testimonials from customers, explore 19 case studies and customer success stories, and watch customer videos to see why companies chose Thread as their IT Service Desk Tools

Thread's AI Service Desk combines the power of AI, automation, chat, and inboxing to unlock magical service experiences for scaling MSPs and their customers. Customers get help when and where they want it without unsatisfying processes and frustrating resolution times; MSPs can support more requests and provide true value rather than being bogged down by phone calls, broken processes, and complex tech stacks.

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  • 24 Testimonials View
  • 19 Case Studies View
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Customer Rating Review Score based on 423 reference ratings
4.8/5.0 (423)

24Testimonials

  • "Changed the way we work. Finally all our staff can see the responses that come in from client and go out from other staff members - this really helps the …

    Joel Kino Managing Director

  • “People are used to chat, so we needed a way to offer it. Thread solves the essential pain point of getting to people right where they work and helping them …

    Josh Weiss Director of Operations and Security

  • “With Thread, our clients actually feel like they're getting better service now because the method of communication is simpler and more familiar to them.”

    Rob Ganister Chief Technology Officer
23 more testimonials currently locked

19 Case Studies

  • Why Blacktip Chose Thread: Seamless Customer Collaboration & Intelligent Issue Swarming

    Matthew Bookspan Chief Executive Officer

  • How RFA Boosted SLAs By Over 25% After Making the Switch to …

    Yohan Kim Chief Executive Officer

  • How MSPs Can Unlock Service Efficiency with Modern Tools

    Adam Bielanski Chief Executive Officer
18 more case studies currently locked

Additional Thread Information & Resources

Read Thread Reviews, Testimonials & Customer References from 24 real Thread customers.

Browse Thread Case Studies, Customer Success Stories, & Customer References from 19 businesses that use Thread.

FeaturedCustomers has 2,068,098+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.