“With a social media team of two, it could take up to 24 hours for someone to get a response to their question. Now they can get an immediate response, and we know that Tohu can answer 80% of the most common questions. So the team can spend time answering …

"We saw an opportunity to allow customers to manage large volumes of orders and vendors, by managing the workflow proactively. We needed a solution that was: Manage by exception. The type of customers where this solution makes sense, live in an environment of high volume and low resource levels."