Textmagic FAQs

  • Who is Textmagic best for - their role(s) within what kind of companies.

    Our fully-featured text marketing platform is ideal for small and medium-sized businesses that need fast, easy-to-use texting solutions. 25,000+ users who need instant communication with their customers choose TextMagic every month. Our texting platform is very straightforward. You can configure your account and text message campaigns in a few minutes. This means that any member of the team can use TextMagic to improve customer communication.

  • How does Textmagic benefit them?

    TextMagic provides instant communication at a fraction of the cost of other marketing channels. Customers have complete control over their accounts thanks to the pay-as-you-go system. There are no hidden fees or contracts - you only pay for what you use. The tool can also be integrated into any workflow or with your favorite apps. This makes it easy to automate time-consuming tasks like appointment confirmations, notifications, etc.

  • How technical do users need to be to use Textmagic's software?

    No technical knowledge is needed. It only takes a few minutes to configure an account and send the first SMS campaign. Anyone who can send a text using their mobile phone is ready to use all the platform’s features.

    Zapier makes it easy to connect TextMagic with thousands of the most popular apps so that customers can automate their work —no code required. The SMS API requires some coding knowledge, but we provide pre-written wrappers in our API documentation to streamline the process.

  • What makes Textmagic a leader in this space?

    TextMagic's competitive advantages include a straightforward payment model, ease of use, and powerful integrations. Clients can start sending complete marketing campaigns in a matter of minutes from signup from any device. Furthermore, most of the texting features added to our software in the last years result from our client's immediate needs.

  • Who are Textmagic's biggest competitors (3-5 companies)?

    Main competitors include names like Textedly, Simpletexting, and Slicktext.

  • How/why is Textmagic better than those competitors (or most others in their market)? What about Textmagic is unique, stronger, easier, etc.?

    - Our payment model gives customers complete control over their accounts. Every TextMagic user pays ONLY for the services they use. They do not have to pay extra fees for features included in a subscription package.
    - TextMagic is a very straightforward texting platform that complete beginners can use.
    - Security is a top priority for us. We have taken steps to safeguard the security of text messages sent through our SMS gateway and online payments and actions that you conduct through our web platform.

  • What kind of features can customers expect Textmagic to release in the near future? And longer term?

    2023 will mark the launch of a new TextMagic product. Touchpoint is the all-in-one customer engagement platform that brings all customer communication channels together. Touchpoint will expand our SMS capabilities further, allowing businesses to manage all client interactions from one place.

    Alongside the pay-as-you-go model, we will also introduce monthly subscription payment plans that will not replace the current pay-as-you-go model but rather complement it.

  • Which popular or common software does Textmagic integrate with?

    TextMagic seamlessly integrates with 4000+ popular apps, including Slack, Google Calendar, Mailchimp, Pipedrive, and most used email platforms. This type of automation requires no code and is included in our Free Trial.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Textmagic. If it's not simple, use broad estimates or ranges for typical setups.

    Our pricing plan is simple and transparent: you only pay for outbound text messages, while inbound SMS is Free. Fees are set according to the country of destination and vary accordingly, but you can easily use our Pricing Calculator to determine Price per Text.

    Clients that send 10.000+ texts per month benefit from custom pricing and other benefits included in the Enterprise Plan.

  • Does Textmagic offer a trial or free download available?

    The TextMagic Free Trial gives you unlimited access to all our platform’s features for 30 days.

    You don’t need to input credit card details, plus you get 0.4 credit and a dedicated number for Free (only in the USA and Canada). SMS coverage is global, as long as you still have available credit.

  • Does Textmagic offer any kind of training/education for their product?

    Our Help section will offer all the support you need to get started with TextMagic and make the most of our platform’s features. This includes How-To articles, Video Tutorials, as well as the popular FAQ and Contact section.

    If you need detailed articles on current texting trends and how they can help your business with the right SMS solutions, our Blog has you covered.

  • Describe the implementation process and timeline for Textmagic software.

    It only takes a couple of minutes to get started with TextMagic from the moment you access the Free Trial Registration Page until you are directed to the Setup Wizard.

    You get immediate access to comprehensive yet straightforward texting solutions in 6 easy steps.

  • What are the Textmagic support options? List all.

    You can reach us 24/7 via email or contact form or choose the live chat feature on our website. Our customer service agents are available from 06:00 to 23:00 UTC Monday - Friday and from 09:00 to 15:00 UTC on weekends.

    The Text Magic support page will guide you through the platform's main processes and features, and our FAQ section covers the rest.