"It’s unusual that a company puts so much focus on personal service. Henrik, my contact at Telavox, knows so much about the company that he practically feels like a colleague. It’s comforting to know that he’ll answer quickly and understands my problems straight away. You develop a completely different dialogue when you get assistance from the same person. If I have an idea, Henrik listens and he can help me develop it."
"If we wanted to contact a colleague in Sweden, we had to call his or her mobile phone, and we never knew if the person was busy. Plus, those calls were expensive. It was time-consuming and we couldn’t give our customers the service they needed."












