“So far, we haven’t changed our telephony routines since we’re still open as usual. If anything has to be changed, I can just as easily do it at home. Some customer service employees also work remotely. They’ve brought their headsets and use the softphone and the desktop app at home. …

"We used Telavox at my previous workplace. When I came to Norban, I was already familiar with Telavox’s solution. We’ll be growing a lot in the coming years, but we don’t yet know exactly in what ways. When you don’t know what the future will look like, having a solid …