“Our customers are very impatient. They have to be. When equipment that costs $500,000 or $2 million is idle, the machine’s not making money for them. So they don’t want to wait for parts. They want to come in, quickly get what they need, and get back to work.”
“We were frustrated with existing welding industry software solutions. They simply did not contain the depth of functionality we required to run our business.”
"Integrating the Tecsys warehouse management system to our newly launched Workday ERP provides a modern technology ecosystem to manage critical supply chain processes. This allows our team to spend more time supporting our caregivers as we realize the benefits of a modernized end-to-end process.”
"Our vision is to deliver an integrated, personalized customer experience across all touchpoints. Our omnichannel strategy centers on modernizing our tech stack, ensuring seamless, unified experiences regardless of how our customers interact with us, whether instore or online."
“If it's a partnership, then everyone has a stake in the vision we're trying to achieve,” he commented. “Our search for a true technology partner that could automate processes to the level we needed brought us outside of traditional vendors in the pharmacy space.”