“The large private client’s business is stable but the commercial business is where we saw basically a double in volume in 2016 and that just continues to grow. We grew faster than expected, so we needed some help, and that’s when TECSYS’ optimization team came in and really helped us …

“We have always believed that our success begins with our customers and their trust in us to consistently deliver ag replacement parts that are reliable and cost-effective — and provide solutions that fulfill real needs.”

“Our customers are very impatient. They have to be. When equipment that costs $500,000 or $2 million is idle, the machine’s not making money for them. So they don’t want to wait for parts. They want to come in, quickly get what they need, and get back to work.”

"Our vision is to deliver an integrated, personalized customer experience across all touchpoints. Our omnichannel strategy centers on modernizing our tech stack, ensuring seamless, unified experiences regardless of how our customers interact with us, whether instore or online."

“If it's a partnership, then everyone has a stake in the vision we're trying to achieve,” he commented. “Our search for a true technology partner that could automate processes to the level we needed brought us outside of traditional vendors in the pharmacy space.”