TGI has been very responsive to our needs. We have a very good working relationship with a number of TGI resources and a weekly call with TGI to stay on top of pending issues or system modifications. DCI regularly uses TGI to assist with business issue analysis when related to Enterprise 21. In the event of system issues, we actively use the Help Desk and always receive timely assistance. TGI’s ability to modify their product to the specific needs of DCI Cheese, and the accessibility and support of their resources have confirmed our assessment that Enterprise 21 can be a long-term ERP solution for DCI Cheese Company.

I feel the best part of our Enterprise 21 implementation is the working relationship we have with TGI. I genuinely feel that TGI cares about what we think of the software and listens to our suggestions even though we are a very small company. Dealing with technical support is always a good experience. We talk directly to a programmer, are given regular feedback on the status of our work, and our work is completed within a very short period of time.

We feel that TGI is a true partner in our business. Their products and support allow us to manage our company in an effective and efficient manner. Additionally, we feel that we are positioned for the future from a system standpoint to continue to grow our business without the concern of facing a ‘next step up’ in ERP systems and costs.

The organization of the software on screen is logical. A few of us have adult children who are employed elsewhere. On two different occasions, these young adults were able to help ‘Grandma’ or one of their parents through a transaction, even though they had never before seen Enterprise 21. Their intuition and Enterprise 21's logical structure turned the vacation visit into a short tutorial - a testimony to the software's ease of implementation.

The personal attention and customer service has been the one thing that has separated TGI from all of their competitors. Every software company has a software system that they feel works well and can do everything we need it to do. However, not everyone has programmers readily available on their customer service line. Almost all of our support calls are handled in one call without ever being put on hold. This is definitely not the norm in the software industry right now, and TGI has been refreshing to work with.

Overall the product has really been amazing. We are getting more and more excited every day due to all the new functionality we are finding and the anticipation of using functionality we know is there but have not yet implemented. So far, we have experienced great improvements in our operations. Enterprise 21 has allowed us to quickly see exactly what customers have purchased and the prices they've paid. Given the nature of the steel industry and the fluctuations in market pricing, this has been a huge help to our organization. Our company has also benefited by streamlining processing in purchasing activities. Prior to implementing Enterprise 21, we never used MRP and DRP processing. We now have the ability to review requirements online, quickly convert these requirements to purchase orders, and send them via fax and EDI. These new capabilities are wonderful.

There is no question about whether or not we made the correct choice in selecting TGI and Enterprise 21. We evaluated four ERP systems in order to determine if they satisfied our documented requirements, and TGI ranked number one. We look forward to growing with TGI!

TGI works and acts like Titan. I have never known another software company to function like this. It is a pleasure…TGI treats us like we treat our customers.

We received strong support from Enterprise 21 technical staff. We felt confident under the experienced TGI management and leadership of the project coordinator through implementation and ‘go live.