“You are not your usual agency. You listened (patiently) to what we wanted to achieve. You offered guidance (tolerantly) when we were struggling for direction. You took feedback (serenely) when we were stressing. You made decisions (bravely) when were hesitating. Involved in our strategy. Committed to our outcomes. Proud of our accomplishments. You took all of this and made it a little bit better, a little bit clearer and a hell of a lot more ready for the future value we are targeting. You've built us a web platform we can use ourselves and a brand model we can apply ourselves. I have not come across another agency that would make themselves redundant in this way before. It all feels quite familiar quite Mudano. On behalf of my team and my Directors; thank you for everything, thank you for a job well done.”