SysAid is a cloud-hosted help desk, service desk, and IT service management platform that enables business users across different sectors to efficiently resolve technology-related concerns. Its main functionalities include asset management, help desk automation, reporting, network monitoring, patch management, and performance analysis using customizable dashboards. You can also deploy the software on-premise.
SysAid presents management tools for change, problems, incidents, resolution knowledge, and service level targets. It also provides functions like automation of service desk workflows, password reset, and self-service portal. The software offers custom and standard reports on status and performance related to project tasks, quality, problems, incidents and more. It integrates with third-party programs like Google Apps, SAP, and Salesforce.
SysAid combines IT help desk and asset management features. Its Directory Access Protocol authentication function delivers alerts to devices without needing users to separately login for asset management. Further, the inventory management module effortlessly detects network mobile devices to remove the need for manual registration.
Though the setup may seem complex initially, it is actually simple to do. You can utilize the free training videos offered on the product website for assistance. Consult these videos if you come across any problems in utilizing the interface.
You can view your assets displayed on the asset management dashboard that you can customize to show only needed information. Further, you can configure this dedicated IT help desk platform to do more. The asset management-only option offers an array of capabilities that need time to master.
SysAid automates the control and management of assets, performance analysis, and help desk processes. The software can identify when to escalate support queries and the ideal way to handle them. Moreover, the asset management module helps to track inventory management and service history. Use the ticket management module to automate help desk activities and tasks. The platform integrates service queries coming in through email and generates reports on service quality, tasks, assets, and help desk performance.
Service desk agents can use SysAid’s incident management features to log, manage, process, and report IT concerns according to ITIL best practices. This empowers them to improve visibility, communications, and customer satisfaction. In addition, SysAid can enhance IT asset tracking via a database for configuration management. Further, the system can also organize and streamline the problem management process.
Fill out the contact form on the SysAid website and they’ll provide you with a personalized price quote.
FeaturedCustomers has 1,919,449+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
