SysAid FAQs
Who is SysAid best for - their role(s) within what kind of companies.
SysAid enables IT professionals to manage their IT infrastructure and services with greater ease and efficiency. The system empowers IT directors and service desk managers through to sysadmins, agents, and technicians, in organizations spanning all industries and sizes.The company’s aim is to simplify the daily challenges that IT professionals face with an intuitive, innovative, and cost-effective solution that combines uncompromising performance with ease-of-use. SysAid is used by over 10,000 customers around the globe, from SMBs to Fortune 500 corporations across 140 countries.
How does SysAid benefit them?
SysAid provides an all-in-one IT & enterprise service management solution that transforms IT admin productivity, enhances the end-user experience, and drives value across the organization through service automation. SysAid does the heavy lifting for the humans that make the digital workspace run. Automatically, based on data and AI.
It's specifically designed to support digital transformation today, and as you grow.How technical do users need to be to use SysAid's software?
SysAid offers easy, no code configuration to your specific needs.
What makes SysAid a leader in this space?
SysAid, known as one of the industry’s most robust ITSM solutions, is ITIL certified and continues to evolve in accordance with new industry best practices, customer feedback, and new feature requests. SysAid prides itself on its partnership with customers, enabling direct communication channels to R&D teams, and promoting customers to influence the product roadmap.
At the forefront of service excellence, SysAid is committed to delivering first-rate technical and customer support, and providing a wide range of services and training initiatives. Our customers, beginners and advanced users alike, benefit from personalized web demonstrations, free webinars and workshops, training programs, professional services consulting, and the SysAid Community.Who are SysAid's biggest competitors (3-5 companies)?
Jira
Freshservice
ServiceNow
ManageEngine
ZendeskHow/why is SysAid better than those competitors (or most others in their market)? What about SysAid is unique, stronger, easier, etc.?
SysAid has the most sophisticated service automation capabilities in the industry. This includes a built-in orchestration platform as well as the industry's first Hotkey, which creates immediate one-touch tickets for end users.
SysAid was created to enable users to boost productivity, enhance the experience for their teams and end users, as well as drive up value and business impact.
Unlike other ITSM vendors, SysAid has no hidden costs. Everything comes out-of-the-box; implementation, a dedicated Customer Success Manager, natively built-in IT asset management, and much more.What kind of features can customers expect SysAid to release in the near future? And longer term?
SysAid has recently launched new features and will be releasing further product enhancements in the near future which include customized user notifications, Microsoft Teams and Zapier integrations, Automation Bots, and more.
Which popular or common software does SysAid integrate with?
SysAid offers add-ons and 3rd party integrations with leading software applications and services. These include:
Jira Software, Slack, Skype, Salesforce, ChromeBook and many more. View full listing here
Once integrated, you’ll benefit from extended capabilities from within SysAid, saving loads of time by no longer needing to perform manual tasks between two systems.Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SysAid. If it's not simple, use broad estimates or ranges for typical setups.
We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Does SysAid offer a trial or free download available?
Yes, simply start a free trial and you’ll get access to all SysAid features for 30 days, absolutely free. No credit card details or any prior commitment required. At any point during the trial you can choose a plan and pay from within your account.
Does SysAid offer any kind of training/education for their product?
SysAid partners with its customers to ensure a successful onboarding. We also host bootcamps and provide video tutorials, help guides, and ongoing workshops. Our Professional Services team is available for additional training as needed while our Customer Success team is dedicated to users’ SysAid journey and success.
Describe the implementation process and timeline for SysAid software.
Since we do all implementations for you, free of charge, we make sure you go live as quickly as possible. This is typically a matter of just a few days - average 5 to 20 days.
What are the SysAid support options? List all.
SysAid offers easily accessible online help guides as well as multiple options for requesting support. These include: chat, self-service portal, online community, and phone support.
https://www.sysaid.com/support/contact
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