“Our agents have found the system really easy to use and feedback from customers has been very positive. Not only are they happier about being able to remain in contact with agents throughout the entire call – they also truly appreciate the additional level of payment security we’ve put in …

“PCI DSS compliance is an absolute must for us. In fact, we were one of the first companies in the US to proactively address the issue of taking payment securely over the phone by introducing an added security layer that prevents the exposure of sensitive data to our systems.”