Swiss Post Solutions Testimonials

“Ours is a highly competitive industry. Customers have significant choice and can readily compare suppliers and their performance before making their decision. Consequently, getting the customer experience right first time is a top priority for us. The work SPS does for us ensures that our front line teams have immediate access to the information they need to help customers, and that directly impacts our reputation and success. Moving from paper based to digital processes with SPS is improving the speed and quality of our business’ interactions with our customers, whilst also enabling us to offer more competitive policy pricing thanks to the cost savings realised from improved processes.”

"The partnership with SPS will enable us to implement best practices for our clients, using key performance indicators and detailed reporting, and having rapid and up to date access to accurate invoice processing will improve decision making for ELFS employees and enhance the service they provide to clients."