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  • Reference Rating
    4.7 / 5.0
    Customer References4 total
    About

    KnoahSoft is an innovative provider of VoIP-based call recording, agent performance management and analytic tools for enterprise and SMB contact centers. Their solutions protect organizations from the liability of "he/said, she/said" scenarios; provides data protection and security; and equips contact center professionals with the tools to improve their operational performance and deliver better customer service to their customers. Today KnoahSoft solutions are used in leading financial, telecommunications, government, BPO and healthcare enterprises and call center organizations throughout the world.

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    4.7 / 5.0
    Customer References46 total
    About

    PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.

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    4.7 / 5.0
    Customer References42 total
    About

    StreetSmart leads the industry with their full suite of mobile workforce management solutions. It all starts with an easy to download mobile device app. Mobile workers can use the app on their phone to track time, get dispatched job information, record job site information on mobile forms and more. Their cloud-based administrative software seamlessly integrates with mobile worker information to provide insights into mobile worker locations, job activities and shift information. Dispatchers can manage jobs with either the StreetSmart software or their familiar Microsoft Office Outlook application. Field managers, operations, and finance can quickly access and analyze field service worker job site data, travel and time sheets from one flexible solution.

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