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Aquant is a whole new level of service experience. Aquant's service intelligence platform supercharges service performance by unlocking a new dimension of insight from enterprises' existing data. The platform mines and analyzes data that is scattered across different systems, hidden in free text, and locked in the minds of the enterprise's most experienced people. It empowers teams to use that data to improve first time resolution, optimize service team performance, assess risk, and drive exceptional customer experiences.
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your customer conversations from different service platforms such as Zendesk, Salesforce, RingCentral, Talkdesk, among others.
Synerion (formerly TimeTECH) is one of the world’s leading suppliers of time & attendance and workforce management systems. With over 25 years of experience, Synerion has more than 7,000 installations worldwide, tracking over 5,000,000 employees in a wide range of industries. Synerion’s solutions are fully customizable and will cater to any type of business. The software serves as a management tool in employee scales ranging from as little as 50 to as many as 20,000 employees.
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