“Adi was essential to getting us going but I think for us too, it’s having the teammates. That doctor doesn’t feel like she has to document all these processes. She and I are able to delegate those to other staff members to actually create some processes and then request our …

“Our goal was really to look at ways that we could formalize our existing procedures and use that to hold people accountable, create more structure around expectations, and also have it be flexible enough that we can update as we continue to grow and change.”