11 SupportNinja Testimonials

"In the last year, the SupportNinja trained staff has taken on an increasing amount of tasks within several platforms throughout the company. SupportNinja agents meeting goals helps keep customer service base happy and reflects on business goals."

“The support we get from SupportNinja is phenomenal. Working with them is easy and streamlined. SupportNinja has helped me have time to do other important tasks for my job.”

"So far your team has been exceptionally responsive. Our group isn’t as organized as your typical clients, so there have been a few friction points on our end with understanding the speed and adjustments available in the on-boarding process."

"The SupportNinja company culture is very customer-centric. I feel like most of my requests are handled effectively and expediently, not to mention, everyone I have worked with in the company have been all around great people."

"Great! Things are smooth and there are multiple people who check in. I feel like yall really care about the success of your Ninjas."

"SupportNinja helped reduce our call center cost by nearly 75% while increasing our call center NPS by 20 points within 3 weeks. They put us first and were very accommodating to our requirements and tight ramp up schedule."

"Support Ninja gave me my life back! I was able to pull myself out of customer support and in turn also improve customer experience dramatically."

"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."

"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."

"They can find a right person to provide great support. The team leader is very supportive and responsible."

"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers."