SupportNinja was created as an omnichannel solution for customer experience and back-office support. They started working with fast-growth technology companies in Silicon Valley and then expanded them client list to include nationalities around the world. Their service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.
"SupportNinja helped reduce our call center cost by nearly 75% while increasing our call center NPS by 20 points within 3 weeks. They put us first and were very accommodating …
"Our partnership with SupportNinja has helped meet client demands we couldn’t handle internally. They have also given us great referrals with a much shorter sales cycle than we typically see."
"SupportNinja has been extremely professional and thorough - their processes are fantastic and their internal support staff is beyond expectations."
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