SupportNinja was created as an omnichannel solution for customer experience and back-office support. They started working with fast-growth technology companies in Silicon Valley and then expanded them client list to include nationalities around the world. Their service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.
"In the last year, the SupportNinja trained staff has taken on an increasing amount of tasks within several platforms throughout the company. SupportNinja agents meeting goals helps keep customer service base happy and reflects on business goals."
"So far your team has been exceptionally responsive. Our group isn’t as organized as your typical clients, so there have been a few friction points on our end with understanding the speed and adjustments available in the on-boarding process."
"Support Ninja gave me my life back! I was able to pull myself out of customer support and in turn also improve customer experience dramatically."
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