SupportNinja was created as an omnichannel solution for customer experience and back-office support. They started working with fast-growth technology companies in Silicon Valley and then expanded them client list to include nationalities around the world. Their service is vital to the core operations and functionality of consumer-focused apps, as well as software, e-commerce, and platform-based technology companies. SupportNinja now works behind the scenes, powering over 100 different brands.
"In the last year, the SupportNinja trained staff has taken on an increasing amount of tasks within several platforms throughout the company. SupportNinja agents meeting goals helps keep customer service …
"SupportNinja helped reduce our call center cost by nearly 75% while increasing our call center NPS by 20 points within 3 weeks. They put us first and were very accommodating …
"Support Ninja has been an integral part of our successful scaling strategy, and overall evolution of the world-class experience that we provide to our customers."
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