"We wanted a way to bring the customer to the center of training so our call center associates could see each phone call as more than a voice at the end of a line. With VR, you’re completely engaged in the training—you’re actually sitting in the person’s living room, face to face, and you can see how even the smallest transaction will impact a customer’s life."
"I’m so grateful we launched this before COVID-19. I can’t imagine hiring thousands of people — which we’ve done over the last few months — and trying to give them a great onboarding experience."












