13 Spinnaker Support Testimonials

We like the ease of use, the ease of opening tickets, and the ability to escalate when needed. Spinnaker Support often responds within two minutes of our logging an issue, and the support skillset with Spinnaker has been so much better than our previous provider

"The cost of maintaining our SAP system in Japan was excessive. We looked at all of our alternatives, including other third-party ERP maintenance providers, and Spinnaker Support was the only organization prepared to handle our requirements in Asia. The ability to redeploy some of the ERP budget to other projects without putting the health of my systems at risk is a huge win for our organization."

"We have a partnership with Spinnaker Support. The support engineers are responsive, efficient, and engaged directly on resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support."

"Spinnaker Support knows EBS and is delivering as promised. Their robust, audited processes enabled timely, smooth onboarding away from Oracle maintenance. Oando is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost. In 2017, we plan to expand our services with Spinnaker Support to upgrade Oracle Database versions."

"Spinnaker Support engineers go above and beyond to resolve our issues in a timely manner. They provide customized support by knowing our SAP environment, and I am able to reach an expert directly and quicker than our previous vendor support."

"We always get a response from Spinnaker Support within the first 30 minutes and our assigned support team typically already has it resolved. They are more knowledgeable than Oracle Support, and we have complete confidence that our issue will be resolved efficiently every time we make a call to the Spinnaker Support team."

"Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant processes efficiencies. The additional value of the advisory services have saved us time and afforded us substantial cost savings on consulting and implementation fees."

"We chose Spinnaker Support because of their strong reputation and JD Edwards expertise. The support we were receiving from Oracle wasn’t great and required a lot of effort to obtain resolutions. Spinnaker Support has people that know the product and help us immediately."

"We always received the highest level of service from Spinnaker Support. We had a production down situation late on a Friday evening, received a call back within 15 minutes, and the support engineer stayed with us until the issue was completely resolved at 2:00 am. Wish we would have made the move to Spinnaker Support years earlier!"

"We selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. They consistently display in-depth Oracle application knowledge as pertains to our unique environment."

"Making the decision to move to Spinnaker Support was quickly proven as the right choice; their quick response times and attention to resolving issues in a timely manner. Having direct access to our ASL and developers, made our integration to the Q Series smooth and successful."

"We tried hard to make our relationship with Oracle work and to locate resources to help implement new technology in 9.1 tools such as Orchestrator. Oracle only wanted to discuss migration to their own cloud solutions, which were of no value to us. Our IT team was receiving only cursory responses from Oracle support regarding open service requests. Bug fix issues we reported would go months with no response or progress from Oracle. Layne had to continue to hire contractors to develop their own fixes or enhancements to existing functionality. Our current JD Edwards support provided by Spinnaker Support is far superior, and we love our dedicated team that we can always rely on."

"We have seen significant cost savings coupled with the reassurance that the quality of support has also improved. We are immensely delighted with the commercial flexibility of Spinnaker Support and their alignment with our six core values."