"I feel like people are more likely to book overtime because they can see it on their personal phones, and they have a range of shifts to pick up."
"Being able to support other regions when recruitment is a little bit better off in one region compared to the other, has helped helped as well. It definitely has reduced the need of agency. It's reduced a lot in Carmarthenshire because we've had staff picking up from Swansea and vice …
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