“We’ve been able to give our customers a greater ability to manage their own accounts. It’s like they were sitting at a terminal at one of our systems. And because our agents are spending less time looking up order status or inventory availability, they are now able to spend more …

“Our first B2B project delivered an ROI in less than 6 months. Since then, we have implemented numerous additional B2B and internal interfaces, all of which are allowing us to stop points of failure where data was originally being manually transferred from one system to another.”