At Centrical, they believe that for any company to prosper, it needs to make employees the center of business success. With that recognition comes the need to improve employee performance. And for that to happen, three core elements need to be used holistically: advanced gamification, personalized microlearning, and real-time employee performance management.
Clearview Live is a revolutionary workforce performance management system built by call centers for call centers. ClearView drives successful call center operations by aggregating data from disparate systems and *acting on that data* with proven business acceleration processes. These processes drive behavior change at multiple levels of the organization by delivering real-time performance dashboards and engagement tools from the executive level down to the agent level. ClearView increases accountability and creates a culture of continuous development that is critical to reaching business objectives.
LevelEleven is a sales management system that reinforces the fundamental behaviors that lead to closing business. LevelEleven’s suite of software and services allow sales executives to take high-level initiatives and break them down into controllable day-to-day activities for their salespeople. The system creates world class frontline sales managers who coach with consistency and use actionable data to drive results. With this guided selling approach, modern sales organizations maximize their ROI through increased sales productivity and CRM adoption.