"Prior to including the Step One Survey in our direct labor recruiting process, Gambro used a temp-to hire strategy through a temporary agency. The results of including this survey in our hiring process have been dramatic. We not only reduced our turnover from 61% to 27%, but for the first time in our history, production lines are fully staffed. Beyond the assessments themselves, I continue to be amazed at the superior level of customer service that my staff, my managers, and myself have experienced."