“Since deploying Singlepoint to manage our customer complaint process, Sauflon has now moved from a slow, inefficient process to a dynamic, fully automated one. Easy to use screens have replaced lengthy input documents. On-demand, live data has replaced business critical information buried in spreadsheets. Visibility and efficiency have replaced countless …

“The workforce can now see how well they are performing in real-time. The managers can also walk around the shop-floor and see this information, or have it displayed on their own computers at their desks.”