“Since deploying Singlepoint to manage our customer complaint process, Sauflon has now moved from a slow, inefficient process to a dynamic, fully automated one. Easy to use screens have replaced lengthy input documents. On-demand, live data has replaced business critical information buried in spreadsheets. Visibility and efficiency have replaced countless …

“We’ve been able to integrate a lot more things and automate processes like ‘actions’ in issues, which didn’t get followed up previously. Singlepoint gives easy visualisation of what stage a process is at and who is responsible.”