9 ShopperTrak Testimonials

"Prior to using ShopperTrak we knew we had issues to address with our conversion rates but we didn't know what they were or how we could deal with them. It was a huge step forward when we realized it was much more effective to base our staffing and marketing strategies on real-time data rather than on assumptions."

"We were able to achieve our goals very quickly. Right off the bat, we saw a 10% increase in our conversion, and we’ve sustained that double-digit gain… we actually saw gains in our average transaction sizes, as well. We couldn’t have done it without the support of ShopperTrak… It was really evident from the get-go that they were hugely invested in our success."

"Better access promotes better understanding, and better understanding promotes better performance."

"Shopper traffic counting is a key tool for us to measure the performance of individual centres or the group as a whole. This makes it critical that the data we receive is both accurate and available, whenever we need it. ShopperTrak fulfils both of these criteria, as well as offering a dedicated service and a real passion for our business."

"The difference between the perception of our busiest periods and the reality often surprises our store managers who have tended to act on intuition rather than on proven data. The insight provided by ShopperTrak has enabled them to run their stores more effectively as well as proving to be a powerful operational and strategic tool at the corporate level. Problem: The management team also recognized the potential for accurate foot traffic analytics to provide insight into staffing levels and training requirements. As the company’s existing solution was unable to provide the functionality or global reach to deliver this level of analysis, the decision was made to invest with a new partner."

"We’re only just beginning to scrape the surface of the value of ShopperTrak’s Traffic Report. There’s much more for us to explore to become more precise and customer-oriented. They’ve been a great partner."

"ShopperTrak offered great ease of implementation and made us feel very comfortable. No one in our group had done this before, so they provided the expertise and had the process nailed down."

"Our goal was to provide concrete ways to help our sales teams succeed. We realized that using ShopperTrak’s data in real time was another way to ensure we were making the most of the time customers are in our stores."

"The use of the ShopperTrak data, I believe, has been perhaps the single most important factor that has helped us to change the operation of the Shoppes at Mandalay Place."