"I realise that we must have been more challenging than ever before, due to the number of changes and delays on the various items, which has meant you have had to seek alternative production methods. Despite all of this you have kept calm, been a delight to deal with and …

"May I take this opportunity to thank all of the Shine team for helping us deliver another successful Real Deals for You campaign for Toolbank Having worked with Shine for many years on several different projects, we work with you as close collaborative colleagues, rather than as a supplier. We …