"In relation to the waiting list clinics that were completed using the insourced model, this worked very well and all involved were very happy with the process. In relation to our long waiters, it worked very well to be seeing the patients in OPD was the same person who had …

"Both yourself and the nursing team came across to us as committed to the patient’s needs and to give the best service possible. This has been achieved and thank you to M for informing me of this after they had arrived and settled the patient. This service user was with …