Hundreds of companies across the globe have turned to ServiceMax to help them keep the world running. These companies are exceeding the expectations of their customers by leveraging ServiceMax’s innovative cloud-based field service software and services that drive productivity and efficiency, improve customer experience, address compliance requirements, and unleash new growth opportunities and revenue streams.
Representing more than a dozen industries, these organizations also feature companies ranging in size from the largest global brands – Philips, Sony, Bayer, Pitney Bowes – to mid-sized organizations looking to grow their service businesses and outshine the competition.
Our customers seeing tremendous results from their use of ServiceMax and their overall digital transformation. They are blowing away revenue targets, improving first time fix rates, and driving significant increases in customer satisfaction.
ServiceMax Mobile enables technicians to access all the required information from the field that include product repair records, customer service history, and product manuals/videos. This helps reduce calls to dispatchers / manufacturers and raise the first time fix rate. It helps:
Look up trunk stock for replacement parts
Update parts inventory in real-time
Access parts inventory and the order parts
Capture labor and parts used during repair and installation
With ServiceMax Offline module, technicians who do not have internet connectivity, can easily work on the local disconnected application of the ServiceMax that will synchronize when online. With a complete field service management solution, your technicians can help reduce billing and contract errors while getting the job done right and delighting customers.
We've been a leader in field service management for more than 10 years. According to the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021 - 2022, "The ServiceMax product is built to manage complex, asset-centric environments and has helped manufacturers enhance the field service experience for clients. ServiceMax continues to innovate the offering to ensure engagement and customer-first enhancements while also extending its partner ecosystem to deliver industry-specific value."1 The report is part of a series of four service-focused IDC MarketScapes for Manufacturing being published by IDC in December 2021 and January 2022.
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