“Our employees should be able to process increases, deletions or reductions of credit requests directly in SAP. The bundling of information in a customer file, tailor-made reports and the documentation of the entire history of credit decisions including correspondence were also important requirements. In addition, the new solution should significantly minimize the previously very high administrative effort.“
“Considering the scale of the project, we initially anticipated high costs for the implementation, but found that the costs were more reasonable than expected and that the return on investment was high, thanks to the optimal levels of efficiency that we achieved.”