“Our ultimate target is to apply cash before breakfast. This presents benefits to customers as well as giving us more transparency that, in turn, enables our collection teams to be more effective.”

“Our employees should be able to process increases, deletions or reductions of credit requests directly in SAP. The bundling of information in a customer file, tailor-made reports and the documentation of the entire history of credit decisions including correspondence were also important requirements. In addition, the new solution should significantly …