Serena Software Testimonials

“We’ve got a solution on time, to budget, that works.”

"Prior to an effort at improving service delivery by using consistent methods, there was no process standardization among the distributed IT service teams at the Region 4 VA, which meant we struggled to measure results to understand how we could improve. We opened a search for a solution that would offer us both standard processes and the flexibility to adapt the software to meet our needs for integrating change management, incident management and helpdesk processes as well as deliver more comprehensive reporting. We selected the Serena solution because it can be easily adapted to the way we deliver services. It is cost-effective and easy to use. With the Serena solution, we’ve been able to build a standard set of processes and reports and reduced the time to resolve issues significantly."