"The additional context of tone that we get upfront in video or voice recordings, which is often hard to interpret in text, is invaluable to our front-line team. Hark has made understanding customers' needs easier and ensures our team can provide an elevated, efficient, and personalized customer service experience. Hark …

“We realized the chatbot flow became very wordy and put a lot of onus on our customers. Hark stood out to us because it allowed us to capture more details than we had previously, while potentially providing a better experience to our customers which is very important to our brand.”