“We realized the chatbot flow became very wordy and put a lot of onus on our customers. Hark stood out to us because it allowed us to capture more details than we had previously, while potentially providing a better experience to our customers which is very important to our brand.”

“Prior to Hark, many of our customers would start the warranty claim process via e-mail and not attach a picture or video. Asking for proof later in the process proved difficult. Customers grew frustrated of having to replicate the issue after they had already reached out! Also, many people have …