"The faster we can resolve the problem in the most empathetic way and not just resolve the problem but resolve it correctly in the most empathetic way."
“We had been eager to add an additional channel for Pura Vida for quite some time. Some of the options we explored were probably going to require additional staffing as well as a third party vendor. One of the things that really appealed to me about Hark is you are able to offer customers a unique channel to communicate, where we can hear their voice, we can see their facial expressions, and we don't need to add any additional staff in order to make it happen!”