“If I was to explain Hark to a friend or someone that's potentially interested in it, the way I would explain Hark is that it allows your customers to communicate with you in a way that comes natural to them. And because it comes natural to them, you're getting much …

“We realized the chatbot flow became very wordy and put a lot of onus on our customers. Hark stood out to us because it allowed us to capture more details than we had previously, while potentially providing a better experience to our customers which is very important to our brand.”