“If I was to explain Hark to a friend or someone that's potentially interested in it, the way I would explain Hark is that it allows your customers to communicate with you in a way that comes natural to them. And because it comes natural to them, you're getting much richer data at the end of the day to make the experience that much better for your customer because there's less guessing and there is more time allocated to connecting with your customer.”
“We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having to staff more agents. It’s provided a visibility into our client base we have never seen before!”