Hark is a New York-based startup that make the authentication process frictionless and bring video to life as the first step in the CX journey. Hark is a technology startup that offers a unique solution to streamline support ticket management. The company operates in the customer service industry, serving businesses that rely heavily on customer support systems. Hark's primary offering is a customizable workflow system that collects relevant information for every support scenario, thereby making the ticket management process more efficient.
“We had been searching for a new channel for quite some time that elevated customer experience and made agents more efficient. Hark allowed us to achieve just that without having …
"A key area the ‘phone’ fell short was capturing Voice of the Customer. We could share snippets of conversations internally, but there was not enough insight or context for us …
"The additional context of tone that we get upfront in video or voice recordings, which is often hard to interpret in text, is invaluable to our front-line team. Hark has …
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