SearchStax FAQs

  • Who is SearchStax best for - their role(s) within what kind of companies.

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  • How does SearchStax benefit them?

    SearchStax Managed Search gives developers their time back and automates a huge chunk of the operational work involved in setting up Solr infrastructure without making them cede any flexibility or give up any control.

    Key features include:
    - High Availability - Multi-node clusters with fault tolerance architecture. Cross-region Backup and Disaster Recovery options for mission-critical apps.
    - Global Clusters - Support for 60+ regions across AWS, Microsoft Azure and Google Cloud Platform
    - Multi-Cloud Support - Run your search infrastructure on any cloud - ours or yours - including AWS, Azure, and Google.
    - Uptime and Support SLA - Uptime and Response time SLA guarantees, 24x7, <30 mins response time.
    - Secure - Built-in security controls, features, and processes to meet compliance standards.
    - Developer Productivity - Build applications faster without losing control using automation, APIs, and Webhooks.

  • How technical do users need to be to use SearchStax's software?

    Generally, our users are fairly technical. Our typical users include people who are in the following roles: DevOps, Developers, Enterprise Architects, Consultants and Web operations.

  • What makes SearchStax a leader in this space?

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  • Who are SearchStax's biggest competitors (3-5 companies)?

    The biggest SearchStax competitor is Do-It-Yourself or DIY. Our Managed Solr Search solution combines the ease of buying a solution with the power, flexibility and control benefits of DIY.

    Your developers’ time is a very valuable commodity. They should spend their time focused on value-added activities such as building better search experiences instead of dealing with the mundane operational details of deploying, managing and scaling Solr infrastructure.

    The SearchStax Solr-as-a-Service solution gives developers their time back and automates a huge chunk of this operational work without making them cede any flexibility or give up any control over their Solr infrastructure.

    SearchStax can save days of time and thousands of dollars over a Do-It-Yourself approach.

    Additional details on the cost and time savings can be found at https://www.searchstax.com/blog/managed-solr-search-vs-do-it-yourself/

  • How/why is SearchStax better than those competitors (or most others in their market)? What about SearchStax is unique, stronger, easier, etc.?

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  • What kind of features can customers expect SearchStax to release in the near future? And longer term?

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  • Which popular or common software does SearchStax integrate with?

    The SearchStax Solr-as-a-Service offers fully-managed Solr search infrastructure in public or private clouds for custom applications and all major CMS platforms including:
    - Sitecore
    - Adobe Experience Manager
    - Drupal

    To better support the Sitecore community, we offer a Sitecore Solr Plugin that connects Solr to Sitecore deployments in less than 10 minutes.

    SearchStax is available on the following platforms cloud platforms:
    - Amazon AWS
    - Google Cloud
    - Microsoft Azure

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SearchStax. If it's not simple, use broad estimates or ranges for typical setups.

    SearchStax pricing is provided at www.searchstax.com/pricing.

    Our plans include:
    - Free 14-day Trial - for users to get a feel of our product offering, evaluate SearchStax with your application and access our most common features (Free)
    - Dedicated Node - great for prototyping or non-production or development environments (as low as $19 per month for Silver Support)
    - Dedicated Cluster - production ready, high availability cluster for both Solr and Zookeeper (as low as $337 per month for Silver Support)
    - Enterprise - custom solution for mission critical, production-ready, SLA-guaranteed and customizable to meet your business needs (contact us)

    The prices for the Nodes and Dedicated Clusters will vary depending on the size of the deployment configuration and are outlined in the Detailed Pricing section of our website. Please contact us for the pricing of Gold, Platinum and Platinum Plus Support Plans.

    Pricing add-on are available for:
    - Additional Storage - $25 per month for additional 50GB per node
    - Scheduled or On-Demand Backups
    - Private Environments
    - Disaster Recovery - Cold, Warm or Hot
    - Security Pack - For sensitive data and high compliance requirements, layer in security pack that provides: Encryption at Rest, Customer-specified TLS Cyphers, Monthly Vulnerability Scans, and Priority Patching for Apache Solr Vulnerabilities

  • Does SearchStax offer a trial or free download available?

    Yes, we offer a free 14-day trial of SearchStax. The primary purpose of the trial is to demonstrate how easily SearchStax removes the operational burdens of deploying, securing and managing Solr -- and lets teams focus on creating better search experiences for their customers. The free trial is available from www.searchstax.com/freetrial

  • Does SearchStax offer any kind of training/education for their product?

    We provide extensive product documentation including how-to set up and integrate with different versions of Solr, different CMS systems and Amazon, Azure and Google clouds. The product documentation can be found at https://www.searchstax.com/docs/

  • Describe the implementation process and timeline for SearchStax software.

    Our software can be implemented by experienced developers or webops users on their own.

    We also offer On-boarding Services to get users started on the right foot and prepare them to operate independently.

    In addition, we offer Solr Advisory Services for users who want SearchStax Platform or Solr expert consulting help and advice to augment the expertise of their teams.

  • What are the SearchStax support options? List all.

    SearchStax has four different support plan options - Silver, Gold, Platinum and Platinum Plus designed to meet any of your business needs or requirements. Our Premium plans offer SLA-backed guarantees for your mission critical applications.

    Silver
    - Access - Email only
    - Uptime SLA-backed Guarantee - None
    - Incidence Level - Non-critical only
    - Response Time SLA-backed Guarantee - 1 Business Day
    - Coverage - US Business Hours

    Gold
    - Access - Email and Web
    - Uptime SLA-backed Guarantee - 99.5% Uptime
    - Incidence Level - Critical and Non-Critical
    - Response Time SLA-backed Guarantee - Less than 4 Hours
    - Coverage - Business Hour Coverage in Your Geograph

    Platinum
    - Access - Email and Web
    - Uptime SLA-backed Guarantee - 99.9% Uptime
    - Incidence Level - Critical and Non-Critical
    - Response Time SLA-backed Guarantee - Less than 1 hour
    - Coverage - 24x7x365

    Platinum Plus
    - Access - Email, Web and Phone
    - Uptime SLA-backed Guarantee - 99.95% Uptime
    - Incidence Level - Critical and Non-Critical
    - Response Time SLA-backed Guarantee - Less than 30 Minute
    - Coverage - 24x7x365 with a Dedicated Account Manager

  • Do SearchStax’s solutions include AI?

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