"Santander understood the mechanics of the market, and were able to tell us what the industry and market trends were, and how we should create a best-in-class operation for that particular niche."
"The relationship with Santander has made it a lot easier to grow. For example, we took the decision to install 76,000 six-foot LED tubes in our shops. The total cost was approaching £1.8 million and we get a return on that investment in about 18 months because of the energy savings. When you’re actually running the business you have time to plan these things; it’s great to be free to do the job."