"It’s an easy and relaxed relationship. Neil goes out of his way for us, and we do feel comfortable enough to ask his advice. If I’m struggling with something he will always help me out. It’s a good relationship."
"At Coultons, our business is built on relationships, and we have to talk to each other on a daily basis to make sure we can deliver to our customers. The relationship we have with our banking partner is just as important. If something goes wrong, I need to be able to get on the phone and speak to someone who can smooth things over while I sort it out. With Santander, I know that when I do have to ask for something, they are always there."