Overview

Salesforce Commerce Cloud combines features for e-commerce, mobile-first POS and online store, predictive intelligence, and order management under one system. Its functionalities are organized into three groups — intelligence, operations, and experience.

The experience capabilities help you to manage your products, promotions, content, and pricing to improve consumer engagement. With the operational aspects, you can deliver key functions over several channels, connecting order fulfillment with your back-office. Further, the intelligence functionalities offer data-based insights to guide business decisions and personal customer interaction. Together, these features drive cross-channel commerce through all stages from order fulfillment to online shopping and customer support. Commerce Cloud flaunts a multi-tenant architecture and boasts a proven record of reliability and security.

Benefits

Swifter Time to Value

Commerce Cloud enables you to quickly execute your ideas. First, it offers cloud readiness helping you to launch new sites and promotions in hours, not months. Intuitive, role-based user interfaces give you control over site functionality and brand experience – with minimal IT assistance as the cloud can automatically support and scale for your plans. This frees your IT staff to concentrate on strategic initiatives and driving innovation instead of implementing upgrades and support infrastructure. These capabilities can give your business great agility.

Continuous and Seamless Innovation

Salesforce Commerce Cloud removes the obstacles to innovation that commonly afflict legacy commerce platforms, allowing you to keep pace with changing customer needs and the dynamic market. The application is smoothly upgraded up to eight times per year, providing improvements and new features without impacting your daily operations. Its open architecture permits you to develop your own exclusive capabilities without affecting the cloud upgrade route. The vendor makes it simple for you to integrate with your chosen third-party technologies via pre-designed integrations that are breakage resistant when upgrades happen.

Supportive Community

Salesforce Commerce Cloud gives you access to a vibrant, large community that can give you fresh insights and ideas. This application is developed on multi-tenant cloud architecture allowing you to operate it on one code base utilizing the same edition of the software. This enables you to easily share ideas and innovation with the user community. You can also take advantage of the intelligence leveraged by the cloud. Each customer’s shopping interactions run through this platform allowing the vendor to continuously develop a robust behavioral data set which can be utilized in total as a benchmarking feature to facilitate constant improvement. Your capability in tapping into the experience and knowledge of this collaborative community produces a strong network impact to power your own innovation.

Product Features

Pricing

Salesforce Commerce Cloud offers Salesforce B2C Commerce and Salesforce B2B Commerce editions as well as Salesforce B2C Commerce Add-On. Contact the vendor directly to learn about these products, their pricing, implementation and other details.