‘’Employees used to use a paper copy of the expense-claim form and manually list all the transaction details. Once that was done, expense claims would be first authorised by line managers and then submitted to the finance department in head office. Once it was signed by the financial controller, it …

‘’At first, it was challenging, but I think the fact that you get online help was most beneficial. When you log onto Rydoo and submit your question, somebody comes back to you. That was really helpful. I think with the passage of time, things gradually got better and better.’’