"The biggest concern for our organization was ensuring the correct processes were adhered to with staff employment issues and being confident in knowing that we were following not just a correct but a best practice disciplinary process. Russell Drake Consulting guided us through the entire process from providing draft letters, facilitating the face to face meeting and providing support with the outcomes through advice, letters and future process if any. Another concern was finding the right staff and we trialed using psychometric testing and the like that Russell Drake Consulting provided, collated and then gave us feedback not just in writing but verbally about each candidate and how they were during the process which provided some very insightful observations. Just knowing they were so responsive with their guidance and support in ensuring our organization was compliant with following correct processes. Russell is a brilliant wordsmith and due to the extensive up to date knowledge of legislation we were confident that written documentation and processes would be perfect. Yolande has also supported our organization with advice on our human resource policies and procedures and worked closely with us in drafting various versions of new employment contracts to suit for casual, permanent, waged and salaried staff. The best thing about these is that the templates are now very easy to use and we know that they are foolproof in design. Considering the range of services Russell Drake Consulting provide I would say Can you afford not to use them” they have the specialist knowledge, Russell is a No1 at providing excellent standard of documentation. They follow through on what they say they will, are friendly and approachable. I think for me personally the one thing I have appreciated is that I am never made to feel a fool, or am judged in any way, they are there to help us not judge us they have the specialist knowledge and while I need to be up to date generally where things are at re employment legislation etc, I know I can rely on them for the more specific nitty gritty knowledge. I can just call and have a quick conversation to get what I need or guidance etc."