"The PG factor would always be in every employers mind when an employee is not performing. When this became a possibility we called in Russell Drake Consulting/EMA to sort out the issue from the outset and it was definitely a good call. Their ability to mediate has a calming effect and this ensures I don’t explode and then later regret it. Call Russell Drake Consulting/EMA first when a potential employee issue arises rather than later when it’s out of control, this can be soul destroying as an employer. The thing that sticks out over the years is employees arrive with all the necessary ability needed to fulfil a particular roll in their mind, but then when they are found wanting and in out of their depth, its everyone else’s fault, this is very common with office staff."