“Many of our release managers were frustrated, because our release process was pretty complex. Knowledge sharing wasn’t consistent, and some people were less familiar with our tooling than others — sometimes they’d struggle with a particular step they didn’t understand. Ultimately this meant quality gates and health checks were also …

“Understanding what was happening across all our different tools was a big pain point for our immediate team, and especially for other stakeholders, and we had spent a lot of time trying to solve it.”