"We wanted to ensure our new offering made a genuine difference to our customers. If the feature didn't make a significant difference to our customers' lives then it didn't go in."
"The successful development and implementation of our proprietary software layer is game-changing for us in terms of Customer Experience. It gives us control over a critical component of our digital infrastructure, allowing us to develop product and proposition enhancements at our own speed. This ability is already paying dividends, allowing …
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