18 RoomKeyPMS Testimonials

"Margaux Lemerrer is absolutely fantastic! Our entire management team thoroughly enjoys working with her. We sincerely appreciate her confidence while troubleshooting and she never makes us feel like a problem is too big to resolve."

"I reached out via chat and my customer service manager was helpful and responsive and fully solved my issue for me."

"Thank YOU Adam and David - truly appreciate ALL your efforts today. YOU GENTS ROCK."

"It’s easy-to-use and trainable! We are already seeing a lot less duplicates in our property management system. Our CEO knows the value of marketing, as we send out eblasts regularly, now we can be certain our communications are being received by a single profile that is correct."

"Within RoomKeyPMS, the reporting tool is an extremely important source of data for analysis. With the SiteMinder interface, the ability to add on a Global Distribution Component is great for purposes of pushing our inventory out to the largest audience possible."

"Margaux was fantastic fixed my problem with sending out confirmations she is great to talk to."

"The RoomKeyPMS team were very efficient in their communications and in working out any kinks during the implementation process. One of my favorite features are the reports I am now able to run."

"It's been great to work with your company. We've been with you since around 2008 I believe and love how much the software has developed. I like the fact the the software is constantly being updated and has many integrations with other platforms. I also like that I'm kept up to date and given different recommendations."

"Katie Wooten did an excellent job! She was courteous, knowledgable, helpful and flexible. Ultimately Sydney was consulted to resolve the problem on my MacBook Air. We are very happy with your customer service mentality."

"Adam is the best! He always has an answer and is willing to help and is extremely pleasant to speak to. Roomkey should be luck to have him on their team. Everyone else is awesome, too!"

"We find this feature immensely useful. I trained our night auditor to use it immediately and it was very simple. With our many repeat guests I am now able to ensure profiles are combined into one and identify our frequent customers to offer direct booking incentives or determine if they are a corporate customer in need of a negotiated rate."

"Very positive interaction. after reviewing our concern we realized that it wasn't a problem after all. Her attitude was supportive and didn't make us feel foolish for calling."

"Room Key has provided Hotel Jackson with exceptional services from all staff members. Today is Adam, but we have received amazing support from Margaux, Jen, Adam, GJ and I know I am forgetting one of the gentleman! What an amazing staff you have."

“Escape Lodging is definitely focused on guest loyalty. Beyond giving us a tidy database and cleaner marketing (with less duplicate emails sent) everyone is glad to have an easier way of recognizing return guests.”

“Rosamund went above and beyond to field questions from everyone that came at her from every angle. A true professional and never stopped trying to help us.”