“Launching ROBA was very different to anything we had done before, and the Rochester team were fantastic in supporting us through the process. They also demonstrated impressive flexibility as timeframes and the brief shifted during the campaign. We were particularly impressed by their understanding of the media and ‘get up …

“Joanna and her team have been working with us now for nine years and have been instrumental in raising the level of awareness and appreciation of this old institution. She is somebody I invariably turn to for sound advice on reputational issues, and upon whom I can rely to spot …