“The implementation of robotics for manufacturing automation has been huge for us in terms of productivity and cost-savings, but it has created more complexity in terms of IT. All production lines on which the robotics sit connect to the ERP system. It knows how much has been manufactured and how …

"With the [AppResponse Xpert] appliance there’s a lot less finger-pointing, and a lot more interdepartmental cooperation and coordination. In fact, it’s become the glue that holds our teams together—if it never did another thing, we’d still be happy with the product because it gets people communicating."