"Using Insights, which make the rich [AppResponse Xpert] metric set available to all skill levels, my less technically-sophisticated help-desk personnel can resolve a much higher percentage of network problems without kicking them upstairs. That leaves my high-level network engineers free to focus on ‘meatier’ projects that advance our bottom line."

“There’s still a lot of people who just accept that it’s going to be hard to connect [at a stadium] because they were trained to think that for so long. Connectivity just dropped off their radar.”