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Risotto integrates with your existing tools (Slack, Jira, and Okta) to eliminate slow, manual IT & HR support requests. It monitors incoming software access requests and automatically tickets and resolves them. For those it can't resolve, it expedites to a team member with helpful details. It can also help a user solve issues it has learned from threads previously encountered, walking them through step-by-step.
“Our control for SOC 2 is that access to privileged systems is approved by a manager. Risotto is able to automate the approval process and ticket tracking portion which is …
“Time-to-first-response was a really important metric for us. We are seeing it’s now measured in seconds with Risotto, which is really awesome.”
“The problem we faced is other AI support bots were not confident in themselves. If you asked, ‘Can I have access to Salesforce?’ It would respond, ‘do you want access …
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