Rezgo FAQs

  • Who is Rezgo best for - their role(s) within what kind of companies.

    Rezgo is built for businesses that provide tours and activities around the world, including lessons, rentals, charters, concierge desks, resellers, and more. Rezgo’s comprehensive suite of features makes it suitable for many roles–business owners who wear many hats, booking agents, customer service and accounting teams, and anyone else involved in the booking process.

  • How does Rezgo benefit them?

    Every part of Rezgo works together to give you and your staff the tools and information you need. Efficient booking tools and detailed customer records help your booking agents sell more bookings and increase revenues. Detailed reporting and reconciliation management give accountants the tools they need. With enterprise features like custom price sheets, sales desks, locations, merchandise sales and opening and closing procedures, concierges, resellers and sales staff are fully supported. And Rezgo’s availability and resource management systems work behind the scenes to ensure the booking experience is always smooth and simple for customers and staff alike.

  • How technical do users need to be to use Rezgo's software?

    If you can navigate a website, you can use Rezgo. Setup is easy with our guided, interactive onboarding tool. Our resource center will lead you through a step-by-step tour of our system, and we offer detailed documentation for every feature. With additional support from our customer success team, you can learn to use and leverage everything Rezgo has to offer to help your business thrive.

  • What makes Rezgo a leader in this space?

    At Rezgo, we lead the industry in client care by putting personalized support at the core of our business. Our customer success team will help you get onboarded and familiarize yourself with our software. Our in-house experts are there to answer questions and help with any technical difficulties you run into. You’ll work with team members who you know, and who know your business and your concerns. You don’t need to waste your time explaining your problem to each new support tier–we listen from the start, and we’re ready to help.

  • Who are Rezgo's biggest competitors (3-5 companies)?

    Fareharbor
    Rezdy
    Checkfront
    Xola
    Zaui

  • How/why is Rezgo better than those competitors (or most others in their market)? What about Rezgo is unique, stronger, easier, etc.?

    Rezgo’s customer success and support team are experts on our software and our clients’ needs, allowing us to offer superior, more personalized support.
    Rezgo is designed to meet the real-world needs of clients of all sizes. Our features aren’t made to check boxes on a list, they’re hand-crafted with thought, care, and consultation.
    Rezgo includes a suite of enterprise-level features that set us apart from our competition for clients with multiple locations, concierge desks, merchandise, or in-person sales. These features are available to all our clients at no extra cost.

  • What kind of features can customers expect Rezgo to release in the near future? And longer term?

    The Rezgo team is constantly looking at ways we can make our clients’ jobs easier, and integrating features and partners that make sense for their needs.

  • Which popular or common software does Rezgo integrate with?

    Stripe
    GYG
    Expedia
    Groupon
    Booking.com

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Rezgo. If it's not simple, use broad estimates or ranges for typical setups.

    Rezgo offers simple fee-based pricing without tiers or subscriptions. Booking fees can be as low as 0.9%, and Rezgo is free if you choose to pass that fee onto the customer.

    For clients who have more than $200K in annual booking volume, our sales team is happy to discuss high-volume pricing options.

  • Does Rezgo offer a trial or free download available?

    Rezgo is free to use with all features included.

  • Does Rezgo offer any kind of training/education for their product?

    Complimentary onboarding consultation for all customers with optional upgrade services
    Interactive onboarding/resource center
    Live drop-in training sessions
    Comprehensive documentation
    How-to videos
    Blogs
    Webinars

  • Describe the implementation process and timeline for Rezgo software.

    Rezgo offers self-serve options as well as complimentary onboarding consultation, with optional upgraded services. The timeline depends on your business size and offerings.

  • What are the Rezgo support options? List all.

    Interactive guidance including comprehensive Resource Center
    Live Chat
    Support Library
    How-to Videos
    Email
    Phone